GoKwik — Merchant Care Tracker
Live tickets · SLA tracking · Merchant view
SLA (biz hrs 9am-6pm):
⬤ Urgent: 1h FR / 8h res
⬤ High: 2h FR / 24h res
⬤ Medium: 8h FR / 72h res
⬤ Low: 12h FR / 96h res
⚠ = breach
TICKET #MERCHANTISSUE
AGENTCSMGROUP
SUBMITTERAGEAGING
STATUSSLA
MERCHANTTOTALOPEN
ESCALATEDUNASSIGNEDBREACH
LATEST ISSUETICKETS
PERIOD:
Morning view — click CSM to expand tickets
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GoKwik Merchant Tracker
Internal tool — GoKwik team only
Incorrect password.
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