GoKwik — Merchant Care Tracker

Live tickets · SLA tracking · Merchant view

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Total open

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Escalated

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Pending

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Unassigned

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⚠ SLA Breached

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Avg age (hrs)

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CSM Matched

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SLA (biz hrs 9am–6pm): 🟢 Urgent: 1h FR / 8h res 🟠 High: 2h FR / 24h res 🟡 Medium: 8h FR / 72h res ⚪ Low: 12h FR / 96h res ⚠ = breach

SORT:

TICKET #MERCHANTISSUE AGENTCSM/GROUPAGE STATUSSLAATTACH

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GoKwik Merchant Tracker

Internal tool — GoKwik team only

Contact Jiten for access