GoKwik — Merchant Care Tracker
Live tickets · SLA tracking · Merchant view
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Total open
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Escalated
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Pending
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Unassigned
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⚠ SLA Breached
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Avg age (days)
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CSM Matched
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SLA (biz hrs 9am–6pm):
Urgent: 1h FR / 8h res
High: 2h FR / 24h res
Medium: 8h FR / 72h res
Low: 12h FR / 96h res
⚠ = breach
STATUS FILTERS (select multiple):
SORT:
TICKET #MERCHANTISSUE
AGENTCSM/GROUPAGE
STATUSSLAATTACH
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MERCHANT
TOTAL
OPEN
ESCALATED
UNASSIGNED
SLA BREACH
LATEST ISSUE
TICKET IDs
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