GoKwik — Merchant Care Tracker
Live tickets · SLA tracking · Merchant view
SLA (biz hrs 9am-6pm):
⬤ Urgent: 1h FR / 8h res
⬤ High: 2h FR / 24h res
⬤ Medium: 8h FR / 72h res
⬤ Low: 12h FR / 96h res
⚠ = breach
TICKET #MERCHANTISSUE
AGENTCSMGROUP
SUBMITTERAGEAGING
STATUSSLAATTACH
MERCHANTTOTALOPEN
ESCALATEDUNASSIGNEDBREACH
LATEST ISSUETICKETS
📅 Last 30 days
📄
Upload Ticket Export
Upload a CSV or Excel file exported from Freshdesk to visualise historical data
🔒
GoKwik Merchant Tracker
Internal tool — GoKwik team only
Incorrect password.
Contact Jiten for access