GoKwik — Merchant Care Tracker

TotalSLA BreachA-Z ↓ CSV

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TotalSLA BreachA-Z ↓ CSV

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TotalSLA BreachA-Z ↓ CSV

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Morning view — click CSM to expand tickets

↓ CSV

User Role Management

Assign access levels · Admin → Super User → User · Changes persist in session

Can view all agents, all CSM data, all reports. Can manage roles, export data, and see adoption metrics.

Tickets, Merchant View, Reports, Summary. No access to Agents, User Roles, Adoption, Upload Excel.

Can view their own merchant tickets, open/resolve tickets, and see their SLA status. No cross-team visibility.

Tool Adoption Dashboard

Live usage signals ·

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GoKwik Merchant Tracker

Sign in with your GoKwik email & password

EMAIL

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PASSWORD

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Hint: gokwik@123 · click to fill

OR

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◯ USER#9670; CSM